DUAL Corporate Risks Ltd and its subsidiaries strive to do everything to ensure our clients receive the best possible service. If you are not satisfied with the level of service provided by us, we will endeavour to resolve this as soon as possible.
If you consider that you have cause to complain, the following information will advise you:
If you wish to complain, you may advise any member of our staff or contact us by:
We will provide whatever assistance we can to the FOS and abide with their final decision.
Your right as a client to take legal action remains unaffected by the existence or use of any complaints procedures referred to above. However, the FOS will not adjudicate on any cases where litigation has commenced.